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PDCA - The Improvement Cycle
Exceed Customers' Expectations



QUALITY?

"To meet or exceed
the needs and expectations of our customers"



focused problem solving
    What is
    the PDCA
  Improvement
    Cycle?
The Improvement Cycle is a rigorous approach to problem solving using the Plan, Do, Check, Act methodolgy developed by Dr. Edwards Deming.
 
This improvement cycle should be used in a continuous manner to select your specific theme to focus on, assess your current status, plan and implement your solutions, check the effects of your changes, standardise on your new improvements and plan your future actions - continuous, ongoing improvement and profitability
 
This is fundamental to process and business improvement  -  offline and online.
 
It provides a structured approach to eliminating waste, reducing costs, improving CUSTOMER SATISFACTION, leading to increased profits.


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